1
posted by Jim @ Feb 27, 2008
The huge resource for the website templates. Great designs. I would recommend it to all.
The only thing they should think about is the price, it is a little bit high :)
2
posted by Jacob @ Mar 20, 2008
In comments to the previous post. In their case I would rather care of customers care and product quality both of which suck. If they were not so old and established I would think it's some sort of scam..
Very disappointed customer.
3
posted by John @ May 29, 2008
Fantastic customer care service. Great products. I love their flash CMS templates.
4
posted by Melissa @ Jun 3, 2008
+1 to John, their Flash CMS Templates are great, as well as the selection of the designs.
I was really waiting for 2 days till I got my download details.
5
posted by Leibovitz @ Nov 6, 2008
The selection of templates is GREAT!! So many to chose from.... I wish I had them all.. except maybe of this one.. http://www.templatemonster.com/oscommerce-templates/21783.html
6
posted by Lena @ Jan 21, 2009
Some of the templates are fine. The designers are not the problem. Templatemonster.com support on the other hand is horrible!
I bought a template, it should have been a very easy transaction, but it's been a nightmare from beginning to (well, it isn't over) I've been in design (video mostly) for nearly 22 years, I had a customer that really wanted this template, so I bought it. The problem was, it was only editable using a PC, they didn't disclaim PC use only and I use a Mac. So, finally after 3 days of getting a run around, they did a like exchange for a Mac version (all they had to do was tell me that in the first place) When I get the replacement template, it doesn't work....mind you this is some 5 days later and my customer is becoming unhappy. Also, I had to talk her into using the other version because it wasn't as nice.
I try to call their support, but their numbers are bogus. I write and hear nothing back, I try live help and get cut off, I tired and tried but to no avail.
Really, their customer support is rude. One of them told me to buy a PC...lol...that was insane!
They may be an OK template company for someone that has all the time and money in the world and who doesn't mind being treated like garbage...
I for one wouldn't recommend anyone buy their templates. There very good companies out there to buy from. Templatemonster.com is NOT one of them!
7
posted by Chris @ Feb 14, 2009
As of Saturday Feb. 14, 2009, the Template Monster website isn't even available.
8
posted by maven @ Apr 13, 2009
something
something
9
posted by Alex P @ Jun 25, 2009
Large selection of templates.
Their support services are horrible. They don't realize that its humans that are purchasing these templates. If you submit a ticket, all you get is an email with their perceived resolution and then they close it without making sure if your issue was resolved. Im a rather technical person, and I had a tough time with them.
10
posted by Tom Wilkinson @ Aug 1, 2009
Designs are nce, but very bulky
Support is very bad. Many bugs
11
posted by Victim @ Aug 7, 2009
I ordered a template but they never confirmed it until someone speak to me over the phone.
Someone called and i missed the call. Then I called back no one picked up . Received email that my order will expire if not contacted with in 24 hrs. I called next day and hold time was more than 3 hours...I was requested to call from cell phone only. So 3 horus of peak time is gone. Finally get hold and guy refuse to tell name for secuirty reasons...what this is all about. Is this CIA work ?
12
posted by disgusted @ Oct 16, 2009
Template Monster has the worst verification policy ever! After my $60 purchase I should of gotten a download link in 15 minutes. / 24 hours later I was chatting with their help center because that's the only way to reach them. Don't bother calling, they don't answer. The person I'm chatting with wants me to send them a photocopy of my credit card and they're going to call my phone for verification. I think the phone call should have been enough verification. I canceled my order and I hope they release my $60 after 24 hours like they promised. Very unpleasant experience I'm looking for another company to do business with.
13
posted by Maureen @ Nov 19, 2009
Sadly...ONLY the very very very basic templates are use-able. You need intermediate to advanced skills to use some of the more robust templates. If you had those skills to begin with, you would not need a template.
VERY poor support, template php broke and technical support tried to tell me that was the way it was supposed to be...if you do not KNOW php, javascript (more than CSS and html) MANY of the templates will not work for you. TM does not tell customers anything about this, unfortuantely.
I invested MANY hours customizing a template I purchased and ended up hiring a php developer to fix the mistakes.
ALSO...I found that the CSS was a huge mess. 7 different hex codes for BLACK, 2 for an orange. This was sloppiness, not a design feature.
They treat you pretty poorly when you need help, too.
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